How can I retrieve Timepage crash logs from my iPhone or iPad?

While troubleshooting an issue, we might ask you to send us crash logs. You can get the crash logs by syncing your device with iTunes on your computer and then finding the log files on your computer. Alternatively, you can find crash logs directly on your iPhone or iPad.
Macintosh
  1. Get crash logs from your device
  2. Sync your iPhone or iPad with iTunes using these instructions from Apple. The crash log files will be synced to your computer.
  3. Open a Finder window and select Go to Folder... from the Go menu (or press Shift-Command-G). A dialog box should appear.
  4. Copy and paste the following into the box and press the Return key:  ~/Library/Logs/CrashReporter/MobileDevice
  5. Open the folder name of the device you’ve synced.
  6. Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as:
Timepage_2017-09-07-042617_iPad.ips
Timepage_2017-09-02-135300_iPhone.ips
Attach the log files in your reply to us.
Windows
  1. Get crash logs from your device
  2. Sync your iPhone or iPad through iTunes using these instructions from Apple. The crash log files will be synced to your computer.
  3. Open Windows Explorer
  4. Copy and paste the following into the address bar and press the Enter key: %APPDATA%\Apple Computer\Logs\CrashReporter\MobileDevice\
  5. Open the folder name of the device you’ve synced.
  6. Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as:
Timepage_2017-09-07-042617_iPad.ips
Timepage_2017-09-02-135300_iPhone.ips

Attach the log files in your reply to us.

Get crash logs directly from your iPhone
  1. On your iPhone or iPad, go to: "iOS Settings -> Privacy -> Analytics -> Analytics Data".
  2. You will see an alphabetical list all crash logs on your device.
  3. Scroll down to Timepage, and tap on the most recent Timepage log.
  4. Either tap the share button in the top right corner, or copy and paste the whole contents of the log into your reply to us.

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